Return/Exchange Center

Start with an order number Start with an email address
gift-icon Created with Sketch. Returning a Gift?

How it Works

Select the items to return/exchange

Get a refund confirmation

Send it off within 14 days of initiating return/exchange

Frequently Asked Questions

Marketplace Note

Returns for items purchased from our dropship marketplace must be initiated with the vendor directly. Please reach out to eshop@citizensofhumanity.com with any questions!

COVID-19 Note

We're currently experiencing delays processing returns due to COVID-19. 

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

After your return is inspected by our store, it can take up to 10 days to be processed to the original form of payment.

What items are returnable?

  • Items purchased in the last 30 days.
  • New and unused items with all original tags still attached.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
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