Returns Center

Start with an order number Start with an email address

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

COVID-19 Note

We're currently experiencing delays processing returns due to COVID-19. If your package was returned to you, please reach out to us at eshop@citizensofhumanity.com. Please allow 5-7 business days for a response. Our apologies for the inconvenience.

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

What items are returnable?

  • Items purchased in the last 20 days.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
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